Frequently Asked Questions
How do I redeem my Eneba gift?
If someone has sent you a gift from Eneba you’ll be happy to hear that it’s really easy to claim it. First, you need to make an Eneba account, once you’ve made one, you’ll receive an email asking you to confirm that you’ve made the account. Once all that is done, log into your account, head to your ‘My Profile’ page, and click ‘Claim Your Gift’, which you’ll find on the left-hand side of the page.
Do I need to make an Eneba account to make a purchase?
No, you don’t need to make an Eneba account to buy stuff, you just need to provide your email address. However, it is recommended that you make an account so that you can keep track of your purchase library.
How do I contact Eneba customer service?
If you need to contact the customer care team, head to the Eneba support page, choose the type of issue you're having from the selected options (product activation, payment, product delivery, and other issues), and then fill in the contact form with as many details as possible.
What is Eneba's refund policy?
Eneba does offer refunds on purchases as long as you haven’t displayed the key. If you have, you no longer qualify for a refund as Eneba only offers refunds up until the point you display your key.
How do I get a refund on Eneba?
If you qualify for a refund, it’s really easy to request one. Firstly, go to the ‘My Library’ section of your account, then click ‘Request a refund’ (make sure you don’t display the key at any point) and then fill out the refund request form. Once you've filled out the refund request, your refund should be issued nearly instantly.
Hints and Tips
Discover by Price: If you’re working with a tight budget, the Eneba website makes it really easy for you to customize your search and pick up a bargain as you can ‘Discover by Price’ - the options even go as low as ‘Games under $1’!
Shop Seasonal Sales: Eneba loves a good sale, and you’ll find them throughout the year so keep your eyes peeled for those. For example, on 1 August, there was a Summer Sale that had significant discounts on loads of top titles like Deathloop and The Quarry.
Shop by price: The easiest way to find savings is to shop by price. Eneba makes this easy to do and has collected all of the games for less than $1, $2, and $5.
Black Friday and Cyber Week: As well as their seasonal sales, Eneba also takes part in Black Friday, Cyber Monday, and the rest of Cyber Week. So it's well worth checking out if you're looking for savings on your new favorite games. Also, make sure to check this page around those days as we'll have highlights of all the best savings available.
Pre-order Games: Believe it or not, pre-ordering a game can save you cash. Sometimes, once a game is released, the developers may put the price up if it's popular! So snapping up a deal in advance for an anticipated game is a good idea.
Check out their blog: Eneba show off all of the latest deals and their favorite titles on their blog. So if you're looking for the latest and biggest savings on their site, the blog is always a good first port of call.
Sign up for the Eneba newsletter: By signing up for the Eneba newsletter you'll get all of the latest news on deals and games sent straight to your inbox. You'll also receive personalized game deals delivered to you too so you can save on what you're really interested in.
How to use Eneba promo codes
1) Take a look at our Eneba coupon codes - we keep this page up to date with the best current offers.
2) Once you’ve found the promo code you want to use, click on the ‘Get Code’ button, this will make a pop-up box appear, showing the code that you can copy by clicking on the ‘Copy’ button.
3) A tab on the Eneba website will also open for your convenience. Now it’s time to get shopping, once you’ve got everything, head to the shopping cart.
4) Under the order summary, click the ‘Got a discount code?’ button, this will open up a box where you can paste the code.
- Take a look at our Eneba coupon codes - we keep this page up to date with the best current offers.
- Once you’ve found the promo code you want to use, click on the ‘Get Code’ button, this will make a pop-up box appear, showing the code that you can copy by clicking on the ‘Copy’ button.
- A tab on the Eneba website will also open for your convenience. Now it’s time to get shopping, once you’ve got everything, head to the shopping cart.
- Under the order summary, click the ‘Got a discount code?’ button, this will open up a box where you can paste the code.
